Refunds

This refund policy applies to physical products purchased from the Kindr Shop. For telehealth subscription, intake-fee, and prescription medication refunds, see Refund & Cancellation.

Full refund on returned orders

Once we receive your return at our warehouse, we issue a full refund (including any original shipping charges, although shop orders ship free) to your original payment method. There are no restocking fees.

Refund timing

• Processing: Refund is issued within 5 business days of receipt.
• Credit card: Funds typically appear on your statement within 5–10 business days after processing.
• HSA/FSA: Same timing as the underlying card network.

Order cancellations

If your order has not yet shipped, email support@kindr.health and we will cancel and refund in full. Once an order has shipped, treat it as a return — see Shop Returns.

Damaged, defective, or lost shipments

If your order arrives damaged or never arrives, contact us within 14 days of the shipping confirmation for a full refund or free replacement — no return required.

Questions

Email support@kindr.health.