Question 1

How does Kindr work?

Accepted Answer

Complete a comprehensive online intake covering your symptoms, health history, and goals. A board-certified provider licensed in your state reviews your intake within 24 hours and builds your personalized treatment plan. Your medication ships from our FDA-registered pharmacy directly to your door. Free shipping every month.

Question 2

How long does the intake take?

Accepted Answer

Most patients complete the intake in under 10 minutes.

Question 3

Do I need insurance?

Accepted Answer

No. Kindr does not require or accept insurance today. All plans are self-pay, priced transparently, billed monthly. HSA and FSA cards accepted. Insurance coverage is on our roadmap — see our /insurance page to join the waitlist and learn more.

Question 4

Is Kindr available in my state?

Accepted Answer

Yes. Kindr serves patients across all 50 states through our network of state-licensed providers.

Question 5

Do I need a referral?

Accepted Answer

No referral needed. Complete your intake and a Kindr provider contacts you directly.

Question 6

Is HRT safe?

Accepted Answer

For most women HRT is safe and clinically effective. Decades of updated research — including the re-analysis of the Women's Health Initiative — have significantly revised earlier safety concerns. Your Kindr provider conducts a full individual risk assessment before prescribing.

Question 7

What types of HRT does Kindr prescribe?

Accepted Answer

Estradiol (cream, patch, gel, or oral), progesterone, testosterone, vaginal estrogen, combination protocols, and non-hormonal alternatives. All compounded to your prescribed dosage by our FDA-registered pharmacy.

Question 8

How is compounded HRT different?

Accepted Answer

Compounded HRT is custom-formulated to your exact dose by a licensed compounding pharmacy — unlike commercial HRT which comes in fixed doses that may not match your body's needs.

Question 9

How long before I feel better?

Accepted Answer

Most women notice improvement in hot flashes and sleep within 4-6 weeks. Full symptom relief develops over approximately 3 months as your provider optimizes your dosage.

Question 10

Can I stay on HRT long term?

Accepted Answer

Many women benefit from HRT long term. Your Kindr provider reviews your protocol regularly and adjusts as your hormones shift.

Question 11

What if HRT isn't right for me?

Accepted Answer

Kindr also prescribes evidence-based non-hormonal options. Your provider determines the most appropriate treatment following your clinical review.

Question 12

Is compounded semaglutide the same as Ozempic?

Accepted Answer

It contains the same active ingredient but is not FDA-approved. It is compounded by a state-licensed, FDA-registered compounding pharmacy.

Question 13

Can I take GLP-1 and HRT together?

Accepted Answer

Yes. Kindr coordinates both treatments through the same provider — this is a clinical advantage of the Kindr model.

Question 14

Is GLP-1 included in my plan?

Accepted Answer

GLP-1 is included in Complete ($119/mo) and Premium ($179/mo) for eligible patients. Available as a standalone at $199/mo.

Question 15

What are the GLP-1 side effects?

Accepted Answer

Common side effects include nausea and reduced appetite particularly in the first few weeks. Your provider discusses side effects and mitigation at intake.

Question 16

What is included in the monthly price?

Accepted Answer

Your prescribed medications — compounded creams, patches, pills, or gels — plus free monthly shipping. No separate pharmacy fees. Ever.

Question 17

Can I switch plans?

Accepted Answer

Yes. Upgrade or downgrade anytime from your account with no penalty.

Question 18

Is there a contract?

Accepted Answer

No contracts. Cancel anytime from your account — no phone call, no cancellation fees.

Question 19

Are plans HSA or FSA eligible?

Accepted Answer

Yes. All Kindr plans are eligible for HSA and FSA payment.

Question 20

What if my prescription needs adjusting?

Accepted Answer

Provider-initiated prescription adjustments are included in all plans at no extra charge.

Question 21

Who fills my prescription?

Accepted Answer

Our FDA-registered, LegitScript-certified, HIPAA-compliant compounding pharmacy. Medications ship directly to your door.

Question 22

How long does delivery take?

Accepted Answer

Most patients receive their medication within 3-5 business days of prescription approval.

Question 23

Is my medication really included?

Accepted Answer

Yes. Your prescribed medications are included in your monthly plan price. No separate pharmacy invoice. No surprise charges.

Question 24

What if I haven't received my medication?

Accepted Answer

Email support@kindr.health immediately with your name and order details. We investigate with our pharmacy partner same day.

Question 25

Is my health information private?

Accepted Answer

Yes. Kindr is fully HIPAA compliant. Your health information is never sold and is only shared with your treating provider and dispensing pharmacy as required for care.

Question 26

Is Kindr an emergency service?

Accepted Answer

No. Kindr is not an emergency service. For medical emergencies call 911. For mental health crises call 988.

Question 27

Who can see my intake information?

Accepted Answer

Only your assigned Kindr provider and our clinical team. See our full HIPAA Notice at kindr.health/hipaa.

Question 28

Is the platform secure?

Accepted Answer

Yes. Kindr is SOC 2 Type II certified. All data is encrypted in transit and at rest.

Your questions. Answered honestly.

Getting Started

About HRT

About GLP-1

Plans & Pricing

Medications & Pharmacy

Privacy & Safety